top of page

Cancellation and Refund

Effective Date: 2nd September 2025

​

At Chikavaa, we value your trust and aim to provide you with high-quality products and a smooth shopping experience. This policy has been designed to ensure fairness, transparency, and protection for both customers and Chikavaa, while strictly preventing misuse or fraudulent claims.

​

1. Order Cancellation

​

  • Before Dispatch:
    You may cancel your order within 24 hours of placing it, provided it has not been shipped.

  • After Dispatch:
    Once shipped, orders cannot be cancelled under any circumstances. Customers may request a return/exchange only after delivery, subject to eligibility below.

  • How to Cancel:
    ✉️ Email: hello@chikavaa.com
    📞 Call/WhatsApp: +91-91198 66662

​

​

2. Return & Refund Eligibility

​

Returns are accepted only within 3 days of delivery, provided:

​

Eligible if:

  • The item is unused, unwashed, and in original packaging with all tags, labels, and invoice intact.

  • The delivered product is defective, damaged, or incorrect, with valid proof.

  • Size/fit issue is reported with mandatory video proof (tags must be intact).

​

Not Eligible if:

  • Tags or labels are cut, broken, or removed.

  • Item is used, washed, altered, or tampered with.

  • Customized, altered, or made-to-order items.

  • Discounted, clearance, or sale items.

  • Innerwear, dupattas, or hygiene-related products.

  • Requests made after 3 days of delivery.

​

​

3. Mandatory Guidelines (Strict Rules to Prevent Fraud)

​

Unboxing Video Requirement

  • A clear, continuous, unedited video must be recorded while opening the package.

  • The video must show:

    • Parcel from all sides before opening.

    • The complete unsealing and product reveal in a single take (no cuts/pauses).

    • Any defect, damage, or wrong product clearly.

  • No video = No return/refund/exchange.

​

Condition of Product

  • The product must remain unused, unwashed, untampered, with all tags intact.

  • Trying the product for size is allowed only if the tags are still attached.

  • Products with removed/damaged tags will be rejected immediately.

​

Size or Fit Issues

  • Customers must provide a video clearly showing the fit issue with tags intact.

  • Requests without proper video proof will be considered invalid.

​

Approval & Verification

  • Chikavaa’s quality team will inspect the submitted video and returned product.

  • Only genuine cases will be approved.

  • Chikavaa reserves the right to reject claims if evidence is insufficient, suspicious, or fraudulent.

  • Decision of Chikavaa will be final and legally binding.

​

​

4. Refund Process

  • Refunds will be initiated only after the returned product is received and passes inspection.

  • Approved refunds will be processed to the original payment method within 7–10 business days.

  • Shipping charges, Cash-on-Delivery (COD) fees, and handling charges are strictly non-refundable.

  • If the return is rejected (tags removed, used, tampered, or fraudulent claim), the product will be reshipped to the customer at their cost, and no refund will be given.

​

​

5. Exchange Policy

  • Free Exchange: If the delivered product is wrong, damaged, or defective (with valid video proof).

  • Paid Exchange: For size or preference changes, customer must bear return + re-delivery charges.

  • Exchanges are subject to product availability. If unavailable, refund (as per policy) will be processed.

​

​

6. Legal Protection & Fraud Prevention

  • Any attempt to misuse this policy by submitting false claims, edited videos, used/tampered products, or fraudulent returns will lead to immediate rejection and may invite legal action.

  • Chikavaa reserves the right to blacklist accounts, cancel orders, or refuse service in case of repeated suspicious activities.

  • By purchasing from Chikavaa, the customer automatically agrees to this policy and accepts that Chikavaa’s decision in all matters will be final, fair, and binding.

​

​

7. Late or Missing Refunds

  • If you haven’t received your refund within 10 working days:

    1. Check your bank/card account.

    2. Contact your bank/card issuer as processing times may vary.

    3. If unresolved, reach us at hello@chikavaa.com.

​

​

8. Contact Us

 

📍 Chikavaa (S. S. Enterprises)
Gata No. 344, Semra Preetpur, New Jail, Mohanlalganj,
Lucknow – 226301, Uttar Pradesh

​

✉️ Email: hello@chikavaa.com


📞 Phone/WhatsApp: +91-91198 66662

bottom of page